Inside Sales Representative
Company SummaryFirst American Home Buyers Protection offers a wide range of affordable home warranty products and services to home sellers and agents. A member of the First American Family of Companies (NYSE:
FAF), First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. For more information, visit homewarranty.firstam.com.
Job SummaryAre you passionate about working in a fun team environment that was ranked in the top 100 Best Places to work in 2016? Do you want to learn from the best in the industry? At First American, we believe in PEOPLE FIRST!!
The Inbound Real Estate Representatives primary function is to answer inbound calls from existing and potential First American customers, Real Estate Agents, title officers and Outside FA Sales Team. The representatives must clearly, accurately, professionally and consistently answer questions, enter new Real Estate contract information into our FA system and document each call.
Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
Process Real Estate Applications/contracts.
Process various contractual changes, such as new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
Process and send Real Estate invoices as required.
Process seller's coverage cancellation/Overcome cancellation requests.
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
Consistently perform compliant wrap-ups.
Maintain consistent knowledge of company products, version updates, pricing, promotions and broker agreements.
Keep abreast of industry, contract coverage and limits, process and procedures.
Job Qualifications Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions Excellent customer service skills. Excellent oral, written communication and listening skills. Ability to clearly and effectively communicate to both external and internal customers. Excellent organizational skills (Multi-tasking, prioritizing and follow up). Demonstration of teamwork skills and initiative required. Ability to work under pressure and remain flexible to changing schedules and demands. Ability to apply common sense, understanding and problem solving. Type minimum of 45 words per minute. Working knowledge of Windows and Microsoft Office. Basic math skills required. Knowledge of the real estate or mortgage industry helpful. High School Diploma or equivalent 1-3 years inbound call center sales experience. Consistently meeting department minimum expectations.
First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
FAF), First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. For more information, visit homewarranty.firstam.com.
Job SummaryAre you passionate about working in a fun team environment that was ranked in the top 100 Best Places to work in 2016? Do you want to learn from the best in the industry? At First American, we believe in PEOPLE FIRST!!
The Inbound Real Estate Representatives primary function is to answer inbound calls from existing and potential First American customers, Real Estate Agents, title officers and Outside FA Sales Team. The representatives must clearly, accurately, professionally and consistently answer questions, enter new Real Estate contract information into our FA system and document each call.
Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
Process Real Estate Applications/contracts.
Process various contractual changes, such as new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
Process and send Real Estate invoices as required.
Process seller's coverage cancellation/Overcome cancellation requests.
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
Consistently perform compliant wrap-ups.
Maintain consistent knowledge of company products, version updates, pricing, promotions and broker agreements.
Keep abreast of industry, contract coverage and limits, process and procedures.
Job Qualifications Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions Excellent customer service skills. Excellent oral, written communication and listening skills. Ability to clearly and effectively communicate to both external and internal customers. Excellent organizational skills (Multi-tasking, prioritizing and follow up). Demonstration of teamwork skills and initiative required. Ability to work under pressure and remain flexible to changing schedules and demands. Ability to apply common sense, understanding and problem solving. Type minimum of 45 words per minute. Working knowledge of Windows and Microsoft Office. Basic math skills required. Knowledge of the real estate or mortgage industry helpful. High School Diploma or equivalent 1-3 years inbound call center sales experience. Consistently meeting department minimum expectations.
First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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