Front Desk Agent

Interacts with guests both in person and on the phone; taking reservations, checking them in and out of the hotel, processing payments, answering questions, providing information for shopping, dining, entertainment, directions and more. This qualified professional Agent will assist/direct guests as needed, smoothly resolve any problems/complaints and assist in ensuring a pleasant and quality experience at Vintners Inn.
o Minimum of 1 year hospitality industry experience is required.
o Commitment to excellence and high standards
o Excellent written and oral communication skills
o Ability to perform basic math skills.
o Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
o Acute attention to detail
o Strong organizational and problem-solving skills
o Ability to manage priorities and workflow
o Excellent customer service skills
o Ability to understand and follow written and verbal instructions.
o Professional appearance and demeanor
o Ability to effectively communicate with people at all levels and from various backgrounds.
o Bilingual skills a plus.
Work hours vary as dictated by business needs, and will include evenings, weekends and holidays. Complete benefits package including medical, dental, vision, life insurance, 401(k), paid vacation and holidays.

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