Claims Representative/Associate Job

Company Name:
Salary period: Annual
Claims Representative/Associate needed for a contract opportunity with Yoh's client located in Santa Rosa, CA.
The Big Picture - Top Skills You Should Possess:
- Strong customer service skills
- Excellent communication and organizational skills
- Proficient with Microsoft Word and Excel
What You'll Be Doing:
- Answer inbound customer calls regarding new and existing service requests
- Assist in understanding and evaluating warranty coverage
- Document all calls in Client's system, FALCON
- Process claims for homeowners and assist with warranty coverage inquiries
- Create work items from Claims and/or work orders
- Cancel or re-open claims or work orders
- Provide homeowners with all relevant information pertaining to the contract, claims or work order
- Handle various dispatch activities
- Resolve homeowner and contractor scheduling conflicts
- Be given the chance to progress through the organization at a rapid pace, depending on your aptitude and open positions
What You Need to Bring to the Table:
- Zero to two (0 - 2) year's Customer Service experience
Bonus Points! Otherwise Known As Preferred Qualifications:
- Mortgage or real estate experience
- Customer Service call center environment experience
What's In It For You?
- This is your chance to work for a company that cares about your development and helps lead you to where you want to be.
Recruiter: Dei Blanco
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.

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