AmeriPark
Santa Rosa Plaza Parking DirectorPosition Status:
Full-Time, 40-50 hrs per weekCompensation:
$55,000 Salary, plus health benefitsPosition
Summary:
Manage all elements of the parking facilities to AmeriPark contractual expectations, focusing on service expectations, increasing financial performance, cost controls, revenue management control, and physical integrity of property.
An AmeriPark Parking Director is responsible for the oversight of the parking and other non-valet transportation programs at the Santa Rosa Plaza Mall.
In this capacity, the Parking Directory provides leadership and direction to department staff, overseeing self-parking operations and technology aspects in all areas on the property, and other transportation initiatives as set forth by the client.
Garage deck locations on property vary in complexity but are centrally located within a 1/2-mile radius.
RESPONSIBILITIESo Responsible for hiring, training and development of Parking Attendants, Cashiers, Maintenance and Supervisors, as neededo Responsible for managing all employees by setting work expectations and leadership standardso Develops directly reporting supervisors and team members to create a highly engaged environmento Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staffo Coordinate parking and transportation activities with other departmentso Develop and implement programs to improve guest and employee satisfactiono Schedule team meetings to develop strategies and improve employee satisfactiono Ensure appropriate and timely investigation response to guest and employee concernso Oversee team member audits and follow-up to ensure all guidelines and policies are followedo Encourage team member development and participate in employee interviews for all positionso Work closely with property management by attending weekly or daily meeting with GM and Management to build a relationship and ensure expectations are meto Manage operating budgets, labor and non-labor budgetso Uphold and implement programs to support community involvement and property management initiatives involving parking and valet operationso Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc,.
DESIRED CHARACTERISTICSo A strong passion for delivering the highest quality results for your guests, team and cliento Very adept computer/analytical skill seto Able to decipher reports, identify trends, compile data and extract to GM in at-a-glance report at regular reporting intervalso Flexible availability, open to peak times including days, nights and occasional weekends as the season and role requireo Ability to achieve results through the flawless execution of calculated strategies and objectiveso Strong organizational, planning, delegation, mentoring and coaching skills, and a hunger to participate in regular training in each category not already masteredo Demonstrated desire to sharpen skills and develop in all areas of managemento Able to schedule employees (no more than 10) and understand basic scheduling strategyo Experience managing in a high-scale, multi-operation single location (parking strongly preferred)o Ability to meet deadlines while maintaining 100% focus on regular dutieso Must have excellent written and verbal skills to effectively communicate with all levels of the organizationo Must be proficient in Microsoft programs such as Word, Excel, PowerPoint and Access.
o Strong customer service, interpersonal and organizational skillso Ability to work well in a team environment as well as independentlyo Ability to think quickly and to make sound decisionsQUALIFICATIONS/REQUIREMENTSo Minimum 2 years of operations management experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred)o Minimum 2 year degree, strongly desired in realm of Computer Science, Accounting or IT.
Bachelor's degree from a four-year college or university is preferred but not required.
o Verifiable work history matching resumeo Working knowledge of parking and transportation systems software a pluso Must be available to work on weekends, holidays and nights on occasion, as required by season and roleo Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the dayo Valid in-state driver's license with a clean driving recordFinancial Responsibilityo Submission of various reports to specified client personnel - Incident, deposit, daily field, monthly usage, and monthly operating statemento Assurance of correct submission of property / departmental payroll to AmeriPark with focus on controlling labor cost and maximizing revenueo Review and amend pertinent staffing scheduleso Responsible for accuracy of work from departmental supervisorso AmeriPark internal reporting and budget factoringo Internal / External Audit scheduling and supervisionAdministrative Dutieso Schedulingo Operational Reportingo Claim reportingo Revenue Collectiono Revenue Reportingo Time and Attendance Reportingo Tip distribution (where applicable)Additional Informationo Customer Service Initiatives and Daily Game Planso Directing the work of otherso Scope of authority - Disciplinary actions are to be carried out by the person in this role.
Pass Background and MVR as well as other positional screenings.
About the Company:
AmeriPark.
Estimated Salary: $20 to $28 per hour based on qualifications.
Full-Time, 40-50 hrs per weekCompensation:
$55,000 Salary, plus health benefitsPosition
Summary:
Manage all elements of the parking facilities to AmeriPark contractual expectations, focusing on service expectations, increasing financial performance, cost controls, revenue management control, and physical integrity of property.
An AmeriPark Parking Director is responsible for the oversight of the parking and other non-valet transportation programs at the Santa Rosa Plaza Mall.
In this capacity, the Parking Directory provides leadership and direction to department staff, overseeing self-parking operations and technology aspects in all areas on the property, and other transportation initiatives as set forth by the client.
Garage deck locations on property vary in complexity but are centrally located within a 1/2-mile radius.
RESPONSIBILITIESo Responsible for hiring, training and development of Parking Attendants, Cashiers, Maintenance and Supervisors, as neededo Responsible for managing all employees by setting work expectations and leadership standardso Develops directly reporting supervisors and team members to create a highly engaged environmento Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staffo Coordinate parking and transportation activities with other departmentso Develop and implement programs to improve guest and employee satisfactiono Schedule team meetings to develop strategies and improve employee satisfactiono Ensure appropriate and timely investigation response to guest and employee concernso Oversee team member audits and follow-up to ensure all guidelines and policies are followedo Encourage team member development and participate in employee interviews for all positionso Work closely with property management by attending weekly or daily meeting with GM and Management to build a relationship and ensure expectations are meto Manage operating budgets, labor and non-labor budgetso Uphold and implement programs to support community involvement and property management initiatives involving parking and valet operationso Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc,.
DESIRED CHARACTERISTICSo A strong passion for delivering the highest quality results for your guests, team and cliento Very adept computer/analytical skill seto Able to decipher reports, identify trends, compile data and extract to GM in at-a-glance report at regular reporting intervalso Flexible availability, open to peak times including days, nights and occasional weekends as the season and role requireo Ability to achieve results through the flawless execution of calculated strategies and objectiveso Strong organizational, planning, delegation, mentoring and coaching skills, and a hunger to participate in regular training in each category not already masteredo Demonstrated desire to sharpen skills and develop in all areas of managemento Able to schedule employees (no more than 10) and understand basic scheduling strategyo Experience managing in a high-scale, multi-operation single location (parking strongly preferred)o Ability to meet deadlines while maintaining 100% focus on regular dutieso Must have excellent written and verbal skills to effectively communicate with all levels of the organizationo Must be proficient in Microsoft programs such as Word, Excel, PowerPoint and Access.
o Strong customer service, interpersonal and organizational skillso Ability to work well in a team environment as well as independentlyo Ability to think quickly and to make sound decisionsQUALIFICATIONS/REQUIREMENTSo Minimum 2 years of operations management experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred)o Minimum 2 year degree, strongly desired in realm of Computer Science, Accounting or IT.
Bachelor's degree from a four-year college or university is preferred but not required.
o Verifiable work history matching resumeo Working knowledge of parking and transportation systems software a pluso Must be available to work on weekends, holidays and nights on occasion, as required by season and roleo Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the dayo Valid in-state driver's license with a clean driving recordFinancial Responsibilityo Submission of various reports to specified client personnel - Incident, deposit, daily field, monthly usage, and monthly operating statemento Assurance of correct submission of property / departmental payroll to AmeriPark with focus on controlling labor cost and maximizing revenueo Review and amend pertinent staffing scheduleso Responsible for accuracy of work from departmental supervisorso AmeriPark internal reporting and budget factoringo Internal / External Audit scheduling and supervisionAdministrative Dutieso Schedulingo Operational Reportingo Claim reportingo Revenue Collectiono Revenue Reportingo Time and Attendance Reportingo Tip distribution (where applicable)Additional Informationo Customer Service Initiatives and Daily Game Planso Directing the work of otherso Scope of authority - Disciplinary actions are to be carried out by the person in this role.
Pass Background and MVR as well as other positional screenings.
About the Company:
AmeriPark.
Estimated Salary: $20 to $28 per hour based on qualifications.
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