Vaco Technology
AVP, Treasury Management Operations Officer Onsite in Santa Rosa, CA Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure:
$80K - $100K .
The individual may also be eligible for discretionary bonuses.
About the Role:
The AVP, TM Operations Officer is responsible for advanced operational duties within the Treasury Management department.
Key responsibilities include providing leadership and training to the TM Operations Support staff to ensure smooth operational activities, supporting business development officers and branches with onboarding complex and high-value commercial clients, and ensuring timely support to clients and be a point of contact for escalations.
This role supports the VP, TM Operations Manager on projects, procedures, audits, and any other tasks assigned, and works closely with SVP, Head of Treasury Management.
Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and
Responsibilities:
Ensure superior customer service within the TM Operations team, including monitoring response times and handling escalationsEngage in business development activities, review complex bank statements, and support business development officers by offering technical and operational expertise on services including ACH, remote deposit capture, wires, ACH and check positive pay, smart safes, armoured courier services, and lockboxParticipate in day-to-day department operations, approve reconciliations, and risk reviews completed by the TM Operations Support staff, and provide training and support to TM Operations Support staffIdentify through observation needs for coverage and support to TM Operations Support staffReview and ensure Commercial Analysis for each client is set up and maintained based on agreed upon termsMaintain an advanced knowledge of Treasury Services, including obtaining and maintaining an ACH Accredited CertificationLead training sessions on Treasury Service products and procedures for internal partners, including branch staffMonitor and track the operational aspect of the sales cycle, ensuring timely movement and completion by TM Operations Support staffResponsible for special projects, writing procedures, and supporting in gathering data for auditsWork closely with VP TM Operations Manager on developing and implementing demos, guides, and resources for commercial clients, as well as internal procedures, guides, form to ensure efficienciesReview and ensure timely completion of monthly and quarterly checklist itemsEngage and maintain strong relationships with TM product vendors, support VP, TM Operations Manager on implementation of new servicesEnsure client files are complete and in complianceSupervisory
Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Provides ongoing guidance, training, and support to the TM Operations Support staff.
Qualifications:
Minimum of 5 years' experience in Treasury Management Services/Cash Management or Banking Operations with a focus on the processing and operations of the Treasury Management Service productsMinimum of 3 years' experience providing training and mentoring within banking operationsAccredited ACH Professional preferredBachelor's degree preferredExperience with Q2 online banking preferredExcellent presentation and communication skills, both written and verbalExcellent organizational and time management skills with proven ability to prioritize and manage workloadAbility to work independently and manage multiple prioritiesStrong leadership and interpersonal skills; presents a positive and professional imageProficient in providing technical level supportProficient in Microsoft Office Suite including Word, Excel, and OutlookAbout the Company:
Vaco Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure:
$80K - $100K .
The individual may also be eligible for discretionary bonuses.
About the Role:
The AVP, TM Operations Officer is responsible for advanced operational duties within the Treasury Management department.
Key responsibilities include providing leadership and training to the TM Operations Support staff to ensure smooth operational activities, supporting business development officers and branches with onboarding complex and high-value commercial clients, and ensuring timely support to clients and be a point of contact for escalations.
This role supports the VP, TM Operations Manager on projects, procedures, audits, and any other tasks assigned, and works closely with SVP, Head of Treasury Management.
Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and
Responsibilities:
Ensure superior customer service within the TM Operations team, including monitoring response times and handling escalationsEngage in business development activities, review complex bank statements, and support business development officers by offering technical and operational expertise on services including ACH, remote deposit capture, wires, ACH and check positive pay, smart safes, armoured courier services, and lockboxParticipate in day-to-day department operations, approve reconciliations, and risk reviews completed by the TM Operations Support staff, and provide training and support to TM Operations Support staffIdentify through observation needs for coverage and support to TM Operations Support staffReview and ensure Commercial Analysis for each client is set up and maintained based on agreed upon termsMaintain an advanced knowledge of Treasury Services, including obtaining and maintaining an ACH Accredited CertificationLead training sessions on Treasury Service products and procedures for internal partners, including branch staffMonitor and track the operational aspect of the sales cycle, ensuring timely movement and completion by TM Operations Support staffResponsible for special projects, writing procedures, and supporting in gathering data for auditsWork closely with VP TM Operations Manager on developing and implementing demos, guides, and resources for commercial clients, as well as internal procedures, guides, form to ensure efficienciesReview and ensure timely completion of monthly and quarterly checklist itemsEngage and maintain strong relationships with TM product vendors, support VP, TM Operations Manager on implementation of new servicesEnsure client files are complete and in complianceSupervisory
Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Provides ongoing guidance, training, and support to the TM Operations Support staff.
Qualifications:
Minimum of 5 years' experience in Treasury Management Services/Cash Management or Banking Operations with a focus on the processing and operations of the Treasury Management Service productsMinimum of 3 years' experience providing training and mentoring within banking operationsAccredited ACH Professional preferredBachelor's degree preferredExperience with Q2 online banking preferredExcellent presentation and communication skills, both written and verbalExcellent organizational and time management skills with proven ability to prioritize and manage workloadAbility to work independently and manage multiple prioritiesStrong leadership and interpersonal skills; presents a positive and professional imageProficient in providing technical level supportProficient in Microsoft Office Suite including Word, Excel, and OutlookAbout the Company:
Vaco Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
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