Vaco Technology
Central Operations Service Representative II Onsite in Santa Rosa, CA Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure:
$40k - $50K .
The individual may also be eligible for discretionary bonuses.
About the role:
The Central Operations Service Representative II (Temp) is responsible for supporting the Central Operations Department in ensuring the smooth operation of the department by performing a variety of Central Operation duties.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Responsibilities:
Responds to various moderately complex operational issues for internal and/or external customers.
May act as an escalation point.
Communicates frequently with other departments and branch employees to resolve issues.
May assist in identifying operational improvements.
Provide excellent client service to both internal and external clients.
Ensure that a professional image of the Bank is maintained both internally and externally.
Assist employees, clients, and vendors, by answering questions related to accounts, procedures, and services.
Provide support for clients via the phone.
Assure attention to detail in all job functions to minimize risk.
Provide training within the department as needed.
Process Daily:
Regulation E claim processing, merchant disputes, collection items, order cash and debit cards, ATM Balancing, return mail, legal process, chargebacks, department certifications, CDARS, mobile deposit, NSF, non-post, stop payments, balance and review remote deposits, process check and ACH returns.
Complete due diligence on inactive accounts and meet deadlines for dormant accounts.
Process and review wires.
Various call back duties, including file maintenance review.
Perform routine clerical duties such as photocopying, filing, posting, and tabulating.
Prioritize, multi-task, and work effectively in a deadline-driven, fast-paced environment with daily fluctuating volumes.
Other duties as assigned.
Minimum Requirements:
High school diploma or equivalent required.
Minimum 3-5 years' Bank operations experience.
Intermediate proficiency with Microsoft Office Suite including Word, Excel and Outlook, and 10 keys requiredAbility to maintain regular attendance and work scheduled hours.
About the Company:
Vaco Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure:
$40k - $50K .
The individual may also be eligible for discretionary bonuses.
About the role:
The Central Operations Service Representative II (Temp) is responsible for supporting the Central Operations Department in ensuring the smooth operation of the department by performing a variety of Central Operation duties.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Responsibilities:
Responds to various moderately complex operational issues for internal and/or external customers.
May act as an escalation point.
Communicates frequently with other departments and branch employees to resolve issues.
May assist in identifying operational improvements.
Provide excellent client service to both internal and external clients.
Ensure that a professional image of the Bank is maintained both internally and externally.
Assist employees, clients, and vendors, by answering questions related to accounts, procedures, and services.
Provide support for clients via the phone.
Assure attention to detail in all job functions to minimize risk.
Provide training within the department as needed.
Process Daily:
Regulation E claim processing, merchant disputes, collection items, order cash and debit cards, ATM Balancing, return mail, legal process, chargebacks, department certifications, CDARS, mobile deposit, NSF, non-post, stop payments, balance and review remote deposits, process check and ACH returns.
Complete due diligence on inactive accounts and meet deadlines for dormant accounts.
Process and review wires.
Various call back duties, including file maintenance review.
Perform routine clerical duties such as photocopying, filing, posting, and tabulating.
Prioritize, multi-task, and work effectively in a deadline-driven, fast-paced environment with daily fluctuating volumes.
Other duties as assigned.
Minimum Requirements:
High school diploma or equivalent required.
Minimum 3-5 years' Bank operations experience.
Intermediate proficiency with Microsoft Office Suite including Word, Excel and Outlook, and 10 keys requiredAbility to maintain regular attendance and work scheduled hours.
About the Company:
Vaco Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
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