Desktop Support Analyst
Santa Rosa, CA Santa Rosa, CA Full-time Full-time $22 - $27 an hour $22 - $27 an hour 14 hours ago 14 hours ago 14 hours ago As a member of the First American Family of Companies, First American Home Warranty offers a wide range of home warranty product and services to home owners.
We are continuing to grow and seek new ways to provide better service, value and convenience to our more than 590,000 customers.
Because our employees inspire and enable our success, we invest in theirs by actively supporting their careers and overall wellbeing.
First American's People First philosophy has created an award-winning culture; having been named to the Fortune 100s Best Companies to Work For list for 8 consecutive years.
What You'll Do:
Install and set up computers for business staff Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner Escalate problems to appropriate individual based on established guidelines and procedures Test and ensure applications are correctly installed and configured Use and contribute to the knowledge base to resolve issues using KCS methodology Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process Perform duties outside of normal work hours as business needs dictate What You'll Bring:
BS/AS degree, equivalent work related experience or technical certifications Must have 2-4 years of related experience Fundamental knowledge of desktop systems.
Demonstrated experience in providing excellent customer service.
Good communication, problem solving skills and telephone etiquette.
Ability to use Desktop standards and follow guidelines.
Proficiency in Windows Operating Systems and Microsoft Office applications.
Microsoft Workstation Certifications preferred KCS Foundations preferred Job Type:
Full-time Pay:
$22.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Santa Rosa, CA 95407:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop support:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are continuing to grow and seek new ways to provide better service, value and convenience to our more than 590,000 customers.
Because our employees inspire and enable our success, we invest in theirs by actively supporting their careers and overall wellbeing.
First American's People First philosophy has created an award-winning culture; having been named to the Fortune 100s Best Companies to Work For list for 8 consecutive years.
What You'll Do:
Install and set up computers for business staff Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner Escalate problems to appropriate individual based on established guidelines and procedures Test and ensure applications are correctly installed and configured Use and contribute to the knowledge base to resolve issues using KCS methodology Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process Perform duties outside of normal work hours as business needs dictate What You'll Bring:
BS/AS degree, equivalent work related experience or technical certifications Must have 2-4 years of related experience Fundamental knowledge of desktop systems.
Demonstrated experience in providing excellent customer service.
Good communication, problem solving skills and telephone etiquette.
Ability to use Desktop standards and follow guidelines.
Proficiency in Windows Operating Systems and Microsoft Office applications.
Microsoft Workstation Certifications preferred KCS Foundations preferred Job Type:
Full-time Pay:
$22.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Santa Rosa, CA 95407:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop support:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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