Card Security Representative I
Santa Rosa, CA Santa Rosa, CA Full-time Full-time $29 an hour $29 an hour 6 hours ago 6 hours ago 6 hours ago At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can't do it without you - our next great hire.
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others.
As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too.
Our work environment is built on service and trust.
It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
Redwood Credit Union is looking for a Card Security Representative that wants something more! We are looking for a Card Security Representative who will responsible for assisting with the resolution of plastic card dispute and fraud claims according to applicable laws and regulations, and Visa Dispute Resolution Rules.
Provide excellent service to Members and staff.
As a Card Security Representative, you will be responsible for a variety of tasks:
Essential Functions Assist with researching, processing, and completing plastic card claims, including posting provisional credits for plastic card disputes and fraud claims as required by applicable laws and regulations, and Visa Operating Rules.
Assist with preparing appropriate Member correspondence regarding claim status.
Assist with processing dispute/fraud chargebacks, representments, compliance, and arbitrations according to Visa Dispute Resolution Rules, Visa's Operating Rules, and Star Operating Rules.
Operations Compiles the CO-OP Falcon Fraud Report and distributes it.
Complies the PSCU Falcon Fraud Report and distributes it.
Audits all incoming claims to ensure all are accounted for in the Dispute Database.
Audits the EMV Liability Chargeback Claims Queue to see which merchants are not EMV complaint and which are compliant so we'll know which merchant we can chargeback unauthorized purchases.
Knowlege, Skills and Abilities Thorough knowledge of a PC and skilled in the use of word processing, spreadsheets, intranet, Internet and office equipment.
Knowledge of basic Visa transactions including finance charges.
Knowledge of ATM and Visa dispute process.
Excellent oral and written communication.
Ability to prioritize and successfully manage multiple tasks and deadlines The Ideal Candidate has:
A combination of education and experience equivalent to a high school diploma or equivalent to one year experience on the Visa FDR system and Co-Op ATM system, and/or credit union or financial institution experience Compensation:
Base starting range:
$22.
00 co $29.
00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes! Why work for Redwood Credit Union? Local financial institution, providing unparalleled service since 1950 Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting Voted Best Places to Work in the North Bay 17 years in a row.
World-class employee engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service Trust People Cooperation We are an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others.
As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too.
Our work environment is built on service and trust.
It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
Redwood Credit Union is looking for a Card Security Representative that wants something more! We are looking for a Card Security Representative who will responsible for assisting with the resolution of plastic card dispute and fraud claims according to applicable laws and regulations, and Visa Dispute Resolution Rules.
Provide excellent service to Members and staff.
As a Card Security Representative, you will be responsible for a variety of tasks:
Essential Functions Assist with researching, processing, and completing plastic card claims, including posting provisional credits for plastic card disputes and fraud claims as required by applicable laws and regulations, and Visa Operating Rules.
Assist with preparing appropriate Member correspondence regarding claim status.
Assist with processing dispute/fraud chargebacks, representments, compliance, and arbitrations according to Visa Dispute Resolution Rules, Visa's Operating Rules, and Star Operating Rules.
Operations Compiles the CO-OP Falcon Fraud Report and distributes it.
Complies the PSCU Falcon Fraud Report and distributes it.
Audits all incoming claims to ensure all are accounted for in the Dispute Database.
Audits the EMV Liability Chargeback Claims Queue to see which merchants are not EMV complaint and which are compliant so we'll know which merchant we can chargeback unauthorized purchases.
Knowlege, Skills and Abilities Thorough knowledge of a PC and skilled in the use of word processing, spreadsheets, intranet, Internet and office equipment.
Knowledge of basic Visa transactions including finance charges.
Knowledge of ATM and Visa dispute process.
Excellent oral and written communication.
Ability to prioritize and successfully manage multiple tasks and deadlines The Ideal Candidate has:
A combination of education and experience equivalent to a high school diploma or equivalent to one year experience on the Visa FDR system and Co-Op ATM system, and/or credit union or financial institution experience Compensation:
Base starting range:
$22.
00 co $29.
00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes! Why work for Redwood Credit Union? Local financial institution, providing unparalleled service since 1950 Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting Voted Best Places to Work in the North Bay 17 years in a row.
World-class employee engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service Trust People Cooperation We are an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
