Guest Services Attendant
1 day ago Full Job Description Summary / Objective The Guest Services Attendant assists guests in their entertainment experience throughout the Epicenter building, ensuring their area is safe, functional, clean, and most importantly fun.
Essential Functions Operate VR/Bowling/Laser Tag/Dark Ride/Axe Throwing/Prize Vault and other assigned areas with 100% knowledge.
Greet guests in a prompt and friendly manner.
Inspect Arcade/Skyzone/Guest Services/Bowling/ Prize Vault and other areas to determine the need for repairs or renovations.
Fill in where needed to ensure guest service standards and efficient operations.
Assist guests with their purchases, suggesting items in their price range and items that they can save up for in future visits.
Stock merchandise, maintain proper pricing and display of products.
Communicate ideas for merchandise improvement to management.
Maintains cleanliness of Prize Vault, countertops and all Entertainment areas.
Ensure the safety of all guests while they are on the trampolines.
Answer phones, give accurate information, take detailed messages or transfer to the correct extension.
Accurately use the point of sales system to ring in guests' game cards, reload game cards and process payments.
Empty trash, spot sweep and mop, as necessary.
Stock crane games and other merchandise-based games.
Keep accurate inventory numbers to ensure cost control.
Create a positive team environment that provides exceptional guest service and ensures all staff members perform at a consistently high level.
Work with the Prize Vault Lead to brainstorm new ideas that drive guests of all ages to the Prize Vault.
Ensure that all equipment is kept clean and kept in excellent working condition.
Be knowledgeable of Entertainment policies regarding personnel and communicate promptly any violations of company policies, rules, and procedures.
Maintain company safety, cleanliness, and sanitation standards for entire building.
Have strong communication skills.
Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
Work hard to identify potential problems and communicate with supervisors and management to help prevent them from having an impact on guest experience.
Maintain proper stock of supplies, communicating needs or shortages with management.
Ability to grasp, lift, reach, crouch, stand, walk, and carry for long periods of time.
A positive attitude.
Other duties as directed.
Work Environment This job operates in a building wide capacity.
This role routinely uses electrical equipment, sharp knives, and other potentially dangerous equipment.
Proper training will be given prior to using any dangerous equipment.
Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals.
Physical Demands The employee is required to stand 100% of their shift, climb or balance; and stoop or kneel.
The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.
Required Qualifications Be a team player.
Look for opportunities to hep another team member.
Work hard to maintain and promote a positive work environment.
Available to work all shifts:
days, nights, weekends and holidays, as necessary.
Has the ability to work in a noisy, fast-paced environment with many distractions.
Has the ability to lift and carry up to 50 lbs.
Has the ability to move around the facility and walk or stand 100% of the shift.
Has the ability to reach, bend, stoop, mop, sweep and clean frequently.
A minimum of 2 years of experience in varied Maintenance/Management positions including drywall repair, some electrical repair, painting, inventory systems and some IT knowledge.
Strong leadership skills.
Possess strong organizational and decision-making skills.
Work well in fast-paced setting.
At least 6 months experience in a similar capacity.
Must be able to communicate clearly and effectively.
Be able to work in a standing position for long periods of time.
Must have exceptional hygiene and grooming habits.
Preferred Qualifications Bilingual a plus.
Other Duties The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.
It is not intended to be an exhaustive list of all responsibilities, duties, and skills.
Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions Operate VR/Bowling/Laser Tag/Dark Ride/Axe Throwing/Prize Vault and other assigned areas with 100% knowledge.
Greet guests in a prompt and friendly manner.
Inspect Arcade/Skyzone/Guest Services/Bowling/ Prize Vault and other areas to determine the need for repairs or renovations.
Fill in where needed to ensure guest service standards and efficient operations.
Assist guests with their purchases, suggesting items in their price range and items that they can save up for in future visits.
Stock merchandise, maintain proper pricing and display of products.
Communicate ideas for merchandise improvement to management.
Maintains cleanliness of Prize Vault, countertops and all Entertainment areas.
Ensure the safety of all guests while they are on the trampolines.
Answer phones, give accurate information, take detailed messages or transfer to the correct extension.
Accurately use the point of sales system to ring in guests' game cards, reload game cards and process payments.
Empty trash, spot sweep and mop, as necessary.
Stock crane games and other merchandise-based games.
Keep accurate inventory numbers to ensure cost control.
Create a positive team environment that provides exceptional guest service and ensures all staff members perform at a consistently high level.
Work with the Prize Vault Lead to brainstorm new ideas that drive guests of all ages to the Prize Vault.
Ensure that all equipment is kept clean and kept in excellent working condition.
Be knowledgeable of Entertainment policies regarding personnel and communicate promptly any violations of company policies, rules, and procedures.
Maintain company safety, cleanliness, and sanitation standards for entire building.
Have strong communication skills.
Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
Work hard to identify potential problems and communicate with supervisors and management to help prevent them from having an impact on guest experience.
Maintain proper stock of supplies, communicating needs or shortages with management.
Ability to grasp, lift, reach, crouch, stand, walk, and carry for long periods of time.
A positive attitude.
Other duties as directed.
Work Environment This job operates in a building wide capacity.
This role routinely uses electrical equipment, sharp knives, and other potentially dangerous equipment.
Proper training will be given prior to using any dangerous equipment.
Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals.
Physical Demands The employee is required to stand 100% of their shift, climb or balance; and stoop or kneel.
The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.
Required Qualifications Be a team player.
Look for opportunities to hep another team member.
Work hard to maintain and promote a positive work environment.
Available to work all shifts:
days, nights, weekends and holidays, as necessary.
Has the ability to work in a noisy, fast-paced environment with many distractions.
Has the ability to lift and carry up to 50 lbs.
Has the ability to move around the facility and walk or stand 100% of the shift.
Has the ability to reach, bend, stoop, mop, sweep and clean frequently.
A minimum of 2 years of experience in varied Maintenance/Management positions including drywall repair, some electrical repair, painting, inventory systems and some IT knowledge.
Strong leadership skills.
Possess strong organizational and decision-making skills.
Work well in fast-paced setting.
At least 6 months experience in a similar capacity.
Must be able to communicate clearly and effectively.
Be able to work in a standing position for long periods of time.
Must have exceptional hygiene and grooming habits.
Preferred Qualifications Bilingual a plus.
Other Duties The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.
It is not intended to be an exhaustive list of all responsibilities, duties, and skills.
Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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