Customer Service Representative
Quick Apply Part-time 2 hours ago Full Job Description Job Title:
Customer Service Representative Reports to:
Customer Service Manager
Summary:
The primary role of the Customer Service Representative (CSR) is to work with internal operations to foster and support business development, accommodate customer parameters and expectations, maintain on-time service and timely delivery of shipments, and facilitate communication between customers and All Ways Cool.
All Ways Cool is a sales-driven, customer focused, and service orientated organization that requires committed individuals with a sense of urgency and ability to problem solve.
The CSR wears many hats, dealing with order entry, sales support, and customer service.
You will act as the main point of contact to ensure information is communicated and processed throughout the organization.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Order Entry:
Accurately input and process customer transactions including (but not limited to) sales orders (SO), pick tickets, special customer notes, customer billing and ship to information.
Order Entry includes proper billing for parcel and freight per All Ways Cool shipping policy and ensuring the correct sell price and shipping details is on the order by working with all members of the All Ways Cool team.
Customer Service:
Assist new and existing customers to develop shipping and storage solutions to meet their needs.
These solutions require a CSR to facilitate account setup, shipping and storage quotes, service inquiries, capacity availability, shipping or freight quotes, and delivery.
Each function requires that a CSR gain an understanding of the customer's requirements, timeline, and other needs.
Whether catering to a private collector or winery, the CSR provides guidance to create a solution to meet the customer's needs.
Create and update Customer Profiles and Customer's Shipping Requirements.
Sales Support:
Both internal and external customers require information and additional support to develop and sustain an effective partnership.
The CSR creates and supplies information to sales professionals and customers.
Collaboration:
Understanding that speed wins business the CSR acts as a liaison between the customer, sales, finance, operations, and planning to develop and execute solutions.
CSR's need to collaborate, while building and sustaining a team environment.
Policy and Procedure:
Uphold customer service policies and procedures designed to increase customer satisfaction.
Submit Process Deviations as needed with suggested next steps to reduce the likelihood of repeating deviations that affect the customer or the company.
Collaborate with the Center of Excellence to build new and/or refine existing Standard Operating Procedures.
Sustain Customer Service Levels:
Work to achieve and sustain stipulated customer service levels and standards.
Increase Productivity and Quality of Service:
Identify and implement strategies to improve quality of service, productivity and profitability.
MINIMUM REQUIREMENTS:
2
years full or part-time work experience in a customer-centric role preferred Minimum high school diplomacy Self-motivated, able to work independently and extremely organized.
Exemplary customer service skills with a willingly to go above and beyond for our customer.
Excellent written and verbal communication skills.
Intermediate MS Office Skills.
Able to work after hours when necessary.
Job Type:
Part-time Pay:
From $17.
50 per hour Experience level:
2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Santa Rosa, CA 95403:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Reports to:
Customer Service Manager
Summary:
The primary role of the Customer Service Representative (CSR) is to work with internal operations to foster and support business development, accommodate customer parameters and expectations, maintain on-time service and timely delivery of shipments, and facilitate communication between customers and All Ways Cool.
All Ways Cool is a sales-driven, customer focused, and service orientated organization that requires committed individuals with a sense of urgency and ability to problem solve.
The CSR wears many hats, dealing with order entry, sales support, and customer service.
You will act as the main point of contact to ensure information is communicated and processed throughout the organization.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Order Entry:
Accurately input and process customer transactions including (but not limited to) sales orders (SO), pick tickets, special customer notes, customer billing and ship to information.
Order Entry includes proper billing for parcel and freight per All Ways Cool shipping policy and ensuring the correct sell price and shipping details is on the order by working with all members of the All Ways Cool team.
Customer Service:
Assist new and existing customers to develop shipping and storage solutions to meet their needs.
These solutions require a CSR to facilitate account setup, shipping and storage quotes, service inquiries, capacity availability, shipping or freight quotes, and delivery.
Each function requires that a CSR gain an understanding of the customer's requirements, timeline, and other needs.
Whether catering to a private collector or winery, the CSR provides guidance to create a solution to meet the customer's needs.
Create and update Customer Profiles and Customer's Shipping Requirements.
Sales Support:
Both internal and external customers require information and additional support to develop and sustain an effective partnership.
The CSR creates and supplies information to sales professionals and customers.
Collaboration:
Understanding that speed wins business the CSR acts as a liaison between the customer, sales, finance, operations, and planning to develop and execute solutions.
CSR's need to collaborate, while building and sustaining a team environment.
Policy and Procedure:
Uphold customer service policies and procedures designed to increase customer satisfaction.
Submit Process Deviations as needed with suggested next steps to reduce the likelihood of repeating deviations that affect the customer or the company.
Collaborate with the Center of Excellence to build new and/or refine existing Standard Operating Procedures.
Sustain Customer Service Levels:
Work to achieve and sustain stipulated customer service levels and standards.
Increase Productivity and Quality of Service:
Identify and implement strategies to improve quality of service, productivity and profitability.
MINIMUM REQUIREMENTS:
2
years full or part-time work experience in a customer-centric role preferred Minimum high school diplomacy Self-motivated, able to work independently and extremely organized.
Exemplary customer service skills with a willingly to go above and beyond for our customer.
Excellent written and verbal communication skills.
Intermediate MS Office Skills.
Able to work after hours when necessary.
Job Type:
Part-time Pay:
From $17.
50 per hour Experience level:
2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Santa Rosa, CA 95403:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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