Vice President IT Operations
Redwood Credit Union is a not-for-profit financial cooperative whose mission is to passionately serve the best interests of our Members, Employees and local communities. We have been rated Best Places to Work for 16 consecutive years and, in 2021, a top credit union in the U.S. Are you passionate about providing great service and doing the right thing for your customers, staff, and community? Do you thrive in a fast-paced environment where energy, enthusiasm, and authenticity are the key to success? Explore this unique opportunity with us! Redwood Credit Union (RCU) is looking for a Vice President of IT Operations. In this role, you will lead the operations of the Infrastructure, Support Desk and Digital Records & Automation teams. You will plan, supervise, administer, and manage day-to-day activities and functions of the IT Operation teams and ensure effective operations of the credit union's core host system, network, server, desktop, and storage environments. You will be the leader responsible for effective security, administration and application of controls and standards that ensure confidentiality, availability, integrity and auditability of systems and data for the Redwood Credit Union group. RCU is in the middle of a digital transformation so we are looking for someone who will be an active decision-maker ready to help lead the IT organization. We're a great place to work and widely recognized as a leader in the financial services industry. What you will do (The Big Stuff):
Information Technology Management Work closely with the manager and assistant managers of the Infrastructure, Desktop Support and Digital Records and Automation groups as a key contributor on technical issues impacting the organization. Work closely with SVP and VP of Innovation and Development to maintain the company's overall IT budget. Ensure effective daily operations and uptime of the core operating systems and all critical applications Prioritize problem resolution and ensure effective issue management Maintain inventory of all IT assets and ensure effective administration and maintenance to include patching on all systems Evaluate hardware and software acquisitions and implementation Ensure effective capacity planning to meet current and planned projects Manage staff including setting goals, work assignments and productivity to ensure superior service and goals are met. Recruit, select, train, motivate, discipline and conduct performance evaluations with department staff. Conduct regular staff and coaching meetings. Establish goals and work plans consistent with RCU needs and monitor progress. Recommend methods and procedures to improve department efficiency of both the employee development and communication programs. Recommend, monitor, and adjust department expenses and related budgets. Attend internal and external management meetings and represent the Credit Union at external functions and activities. IT Security Create, plan, direct and manage a comprehensive practice for information security, standards and internal controls that ensures confidentiality, integrity, and availability of all systems. Identify design and align security standards to industry best practice such as ISO 27000 and regulatory bodies such as NCUA and DFI. Develop, coordinate and conducts internal security reviews and produce monthly report on security status. Maintain awareness and respond to security threats with effective vulnerability management tactics Ensure security measures and practices to include patching, virus-scanning and controls meet or exceed industry standards and regulatory requirements. Evaluate new technologies to ensure adequate security measures and controls Ensure, update, and enhance effective change control practice to mitigate risks Work with auditors and examiners responding to audit items and ensure effective, timely remediation of recommendations and findings Research, draft and recommend security enhancements based on industry trends and risks Develop, enhance, and ensure effective incident management, disaster recovery and redundancy to meet organizational business continuity requirements IT Projects Evaluate new technologies relating to core business functions. Draft and recommend technology plans and requirements for business needs. Conduct assessments with vendors and Senior Leadership to identify future technological needs. Lead project initiatives as assigned utilizing effective project management practices Develop and recommend procedures to ensure effective management of IT. Develop and maintain effective management reporting methods including statistical reports on uptime, capacity, and security stance. Manage external partnerships and vendor contacts including research, negotiation, and selection. Non-Essential Functions Perform special projects, research and analysis as requested. Serve in the absence of the SVP/Information Technology. Perform other duties as assigned. Participate in community events, community volunteer boards & associations. Supervisory Responsibilities Technology Solutions Manager Digital Records Automation Manager IT Infrastructure Manager Required Skills Minimum
Qualifications:
Network Engineer certification or equivalent Certification or equivalent experience, knowledge and/skill in advanced router and firewall management technologies. Certification or equivalent experience knowledge and skills in Microsoft server administration and networking Thorough knowledge of LAN and WAN and VOIP management. Thorough knowledge of industry practiced networking protocols, terminology, and procedures. Thorough knowledge of Information Security practices Thorough knowledge of PC and server hardware and software. Current knowledge of processes, procedures, rules, and regulations pertaining to information technology. Ability to work independently with little supervision and/or direction. Ability to develop and implement technology projects. Ability to interact and communicate with outside vendors and internal clients. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to travel 10% of the time. Licenses and Certifications Ability to maintain valid California driver's license. A+, Network+, Cisco CCNA, and Microsoft MSCE or equivalent preferred. Required Experience A combination of education and experience equivalent to a bachelor's degree in Computer systems, information technology or closely related field and ten plus years' progressively responsible experience in technology management; including five years supervisory experience.
Salary Range:
$250K -- $500K+
Minimum Qualification
Operations Management, System & Network Administration, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Information Technology Management Work closely with the manager and assistant managers of the Infrastructure, Desktop Support and Digital Records and Automation groups as a key contributor on technical issues impacting the organization. Work closely with SVP and VP of Innovation and Development to maintain the company's overall IT budget. Ensure effective daily operations and uptime of the core operating systems and all critical applications Prioritize problem resolution and ensure effective issue management Maintain inventory of all IT assets and ensure effective administration and maintenance to include patching on all systems Evaluate hardware and software acquisitions and implementation Ensure effective capacity planning to meet current and planned projects Manage staff including setting goals, work assignments and productivity to ensure superior service and goals are met. Recruit, select, train, motivate, discipline and conduct performance evaluations with department staff. Conduct regular staff and coaching meetings. Establish goals and work plans consistent with RCU needs and monitor progress. Recommend methods and procedures to improve department efficiency of both the employee development and communication programs. Recommend, monitor, and adjust department expenses and related budgets. Attend internal and external management meetings and represent the Credit Union at external functions and activities. IT Security Create, plan, direct and manage a comprehensive practice for information security, standards and internal controls that ensures confidentiality, integrity, and availability of all systems. Identify design and align security standards to industry best practice such as ISO 27000 and regulatory bodies such as NCUA and DFI. Develop, coordinate and conducts internal security reviews and produce monthly report on security status. Maintain awareness and respond to security threats with effective vulnerability management tactics Ensure security measures and practices to include patching, virus-scanning and controls meet or exceed industry standards and regulatory requirements. Evaluate new technologies to ensure adequate security measures and controls Ensure, update, and enhance effective change control practice to mitigate risks Work with auditors and examiners responding to audit items and ensure effective, timely remediation of recommendations and findings Research, draft and recommend security enhancements based on industry trends and risks Develop, enhance, and ensure effective incident management, disaster recovery and redundancy to meet organizational business continuity requirements IT Projects Evaluate new technologies relating to core business functions. Draft and recommend technology plans and requirements for business needs. Conduct assessments with vendors and Senior Leadership to identify future technological needs. Lead project initiatives as assigned utilizing effective project management practices Develop and recommend procedures to ensure effective management of IT. Develop and maintain effective management reporting methods including statistical reports on uptime, capacity, and security stance. Manage external partnerships and vendor contacts including research, negotiation, and selection. Non-Essential Functions Perform special projects, research and analysis as requested. Serve in the absence of the SVP/Information Technology. Perform other duties as assigned. Participate in community events, community volunteer boards & associations. Supervisory Responsibilities Technology Solutions Manager Digital Records Automation Manager IT Infrastructure Manager Required Skills Minimum
Qualifications:
Network Engineer certification or equivalent Certification or equivalent experience, knowledge and/skill in advanced router and firewall management technologies. Certification or equivalent experience knowledge and skills in Microsoft server administration and networking Thorough knowledge of LAN and WAN and VOIP management. Thorough knowledge of industry practiced networking protocols, terminology, and procedures. Thorough knowledge of Information Security practices Thorough knowledge of PC and server hardware and software. Current knowledge of processes, procedures, rules, and regulations pertaining to information technology. Ability to work independently with little supervision and/or direction. Ability to develop and implement technology projects. Ability to interact and communicate with outside vendors and internal clients. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to travel 10% of the time. Licenses and Certifications Ability to maintain valid California driver's license. A+, Network+, Cisco CCNA, and Microsoft MSCE or equivalent preferred. Required Experience A combination of education and experience equivalent to a bachelor's degree in Computer systems, information technology or closely related field and ten plus years' progressively responsible experience in technology management; including five years supervisory experience.
Salary Range:
$250K -- $500K+
Minimum Qualification
Operations Management, System & Network Administration, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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