Mortgage Operations Manager at Redwood Credit Union in Santa Rosa, CA
We are expanding our mortgage leadership team, again! Redwood Credit Union is looking for a Mortgage Operations Manager that would be responsible for managing and directing the daily activities of mortgage operations, by leading all mortgage lending functions to include processing, underwriting and other areas. This role is responsible for creating an outstanding Member experience while ensuring the efficient delivery of RCU products and services with budgetary oversite. In this role you would develop, monitor, and implement policies and procedures to align with Redwood Credit Union's risk tolerance and Mission, Vision and Values. You would find passion in leading Assistant Managers in their day-to-day work and development, and the daily work and development of their teams, to ensure project and department goals, KPI and milestones are met. The Job (The Big Stuff):
Make recommendations for policies, procedures and guidelines based on risk tolerance, portfolio monitoring, and economic factors to maximize portfolio performance. Remain up to date on regulatory environment; ensure RCU's compliance with all requirements. Manage and assess workflow and technology for continuous improvement. Monitor NPS scores and Member feedback to ensure all root cause issues are documented, investigated, and addressed in a timely manner. Collaborates with cross-functional partners to ensure mortgage lending strategies are shared with all credit union team members; partner with Training to coordinate and facilitate lending training. Work with sales and closing leaders to ensure monthly and annual growth goals are met. Meet and exceed all department KPIs including cycle times, productivity, NPS, and delinquency. Responsible for timely and accurate HMDA reporting and oversite. Partner with IT and Application Specialist to leverage mortgage lending operations system and other technology to maximize efficiency while enhancing the Member experience. Work with VP, Mortgage Lending and Finance to drive a secondary marketing strategy. Approve loans within established limits, and make recommendations for loan approvals for SVP, CLO, or Board when necessary. Required Skills What is Needed From You:
Ability to act independently and confidentially with little or no supervision. Ability to analyze problems and opportunities, identify and evaluate alternatives and develop sound, effective approaches to make decisions or recommendations. Analytical and critical thinking skills required to ensure technology and workflows are continuously improving for efficiencies. Working knowledge of all aspects of financial institution mortgage and consumer lending methods, practices, and services, as well as laws, rules, and regulations. Ability to critically think, analyze problems and opportunities, identify, and evaluate alternatives, and develop sound, effective approaches. Capable of presenting solutions and ideas in a confident, professional manner and to communicate effectively with senior leadership. Required Experience Additionally, the ideal candidate has:
A combination of education and experience equivalent to a bachelor's degree in business administration, mortgage management, technology or a closely related field. And a minimum of eight years progressively responsible experience in mortgage and/or consumer lending in a financial institution.
Salary Range:
$100K -- $150K
Minimum Qualification
Banking, Loans & Insurance, Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Make recommendations for policies, procedures and guidelines based on risk tolerance, portfolio monitoring, and economic factors to maximize portfolio performance. Remain up to date on regulatory environment; ensure RCU's compliance with all requirements. Manage and assess workflow and technology for continuous improvement. Monitor NPS scores and Member feedback to ensure all root cause issues are documented, investigated, and addressed in a timely manner. Collaborates with cross-functional partners to ensure mortgage lending strategies are shared with all credit union team members; partner with Training to coordinate and facilitate lending training. Work with sales and closing leaders to ensure monthly and annual growth goals are met. Meet and exceed all department KPIs including cycle times, productivity, NPS, and delinquency. Responsible for timely and accurate HMDA reporting and oversite. Partner with IT and Application Specialist to leverage mortgage lending operations system and other technology to maximize efficiency while enhancing the Member experience. Work with VP, Mortgage Lending and Finance to drive a secondary marketing strategy. Approve loans within established limits, and make recommendations for loan approvals for SVP, CLO, or Board when necessary. Required Skills What is Needed From You:
Ability to act independently and confidentially with little or no supervision. Ability to analyze problems and opportunities, identify and evaluate alternatives and develop sound, effective approaches to make decisions or recommendations. Analytical and critical thinking skills required to ensure technology and workflows are continuously improving for efficiencies. Working knowledge of all aspects of financial institution mortgage and consumer lending methods, practices, and services, as well as laws, rules, and regulations. Ability to critically think, analyze problems and opportunities, identify, and evaluate alternatives, and develop sound, effective approaches. Capable of presenting solutions and ideas in a confident, professional manner and to communicate effectively with senior leadership. Required Experience Additionally, the ideal candidate has:
A combination of education and experience equivalent to a bachelor's degree in business administration, mortgage management, technology or a closely related field. And a minimum of eight years progressively responsible experience in mortgage and/or consumer lending in a financial institution.
Salary Range:
$100K -- $150K
Minimum Qualification
Banking, Loans & Insurance, Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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